Wednesday, March 29, 2023

A.I. At Work - The Beginning

(Image created by A.I. DALL-E/Bing)

I've recently seen the result of A.I. in the workplace. Someone provided information on something that wasn't part of their area of expertise and that was worded in a way that was out of character. I strongly believe the information came from A.I. because I got similar results when I asked the A.I. for that information.

While I don't believe we're at the point where ChatGTP is going to take a massive amount of our jobs, we're definitely at a point where existing jobs can be enhanced through the help of the tool. People with no qualifications  are able to provide a degree of expertise that wasn't possible before. The issue remains that the information provided by A.I. isn't always accurate and we should therefor only use the tool for our areas of expertise as to be able to correct it whenever we see problems. As soon as we do searches for things outside of our area of expertise, we may be spreading false, or outdated, information and we don't know enough about the subject to correct it.

In my particular case, the information provided sounded correct but wasn't appropriate for the situation. We were looking to customized an existing process and were told the "proper" way of doing it.

With A.I., we've blurred the lines of expertise - now everyone can sound like an expert on anything. It's definitely easier to sound like an expert than to actually be one. While it's not clear what the future of A.I. at the workplace will be, the slow inclusion of A.I. in the workplace is definitely interesting. 

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